Helge TennøGetting high quality customer data in real-time at speed and scaleCritical discussions on AI has moved on from it being a “black box” which we don’t understand how works (1)(2)(3) to what we put into it to…1d ago1d ago
Helge TennøHow we did it: turning our workshop output on its headPeople are brilliant at producing ideas. And within each idea lies a treasure: an assumption of what the customer needs and which value we…3d ago3d ago
Helge TennøinBootcampHow we did it: digitizing design thinkingDesign thinking offers several benefits to the organization, but it also comes in a format that works for some teams and not for others…Nov 13Nov 13
Helge TennøinUX CollectiveCustomer as competitive advantageAre we doing the same as our competitors expecting different results?Nov 1013Nov 1013
Helge TennøHow to make a system map (in the simplest possible way)You want to make a system map if you are trying to: a. figure out what leads to more or less of what you want to achieve, b. if you are…Nov 7Nov 7
Helge TennøWhat I’ve learned about the art of asking good questionsAbout half of my work is helping people access answers they already have. This sounds silly, but what I’ve found is that:Nov 6Nov 6
Helge TennøinCubedTo get good answers we need good questionsProgress doesn’t come from the data we collect, but from the questions we ask. How do we get to better questions?Nov 4Nov 4
Helge TennøinBootcampThe key to a successful transformation is something anyone can doA transformation needs to win in the marketplace of ideas for people to commit and want the change. A transformation therefore needs to…Nov 1Nov 1
Helge TennøinStartup StashSorry Pharma Your ‘Customers’ Don’t Make Any SenseIn any industry a ‘customer’ is a mental concept of a person who’s sole purpose is to buy something with an assumption about a motivation…Oct 251Oct 251
Helge TennøWhy should I care about the customer — my job is to sell products!Nobody buys a product just because someone else is selling it. There is always a situation, a need and a measure of value motivating the…Oct 23Oct 23
