Helge TennøWhat I’ve learned about the art of asking good questionsAbout half of my work is helping people access answers they already have. This sounds silly, but what I’ve found is that:11h ago11h ago
Helge TennøinCubedTo get good answers we need good questionsProgress doesn’t come from the data we collect, but from the questions we ask. How do we get to better questions?2d ago2d ago
Helge TennøinBootcampThe key to a successful transformation is something anyone can doA transformation needs to win in the marketplace of ideas for people to commit and want the change. A transformation therefore needs to…5d ago5d ago
Helge TennøinStartup StashSorry Pharma Your ‘Customers’ Don’t Make Any SenseIn any industry a ‘customer’ is a mental concept of a person who’s sole purpose is to buy something with an assumption about a motivation…Oct 251Oct 251
Helge TennøWhy should I care about the customer — my job is to sell products!Nobody buys a product just because someone else is selling it. There is always a situation, a need and a measure of value motivating the…Oct 23Oct 23
Helge TennøHow we did it: turning learning into a part of the work not an addition to itWe treat learning as external to the work instead of part of the work. This makes learning less efficient and comes at a cost to the…Oct 21Oct 21
Helge TennøYour greatest cost cutter is the customerThe customer can be your most important asset when figuring out what to stop doing.Oct 17Oct 17
Helge TennøI get it: business is much simpler without customersAt no time in recent history has it been more important to be really good at our customers. But is the opposite happening? Are companies…Oct 16Oct 16
Helge TennøThe Customer Centric TransformationEverything is connected. From what we think our job is, to how we measure it, how our technologies and data support us or our culture…Oct 12Oct 12
Helge TennøinBootcampYour digital transformation should be a customer transformationWhy are so many transformations failing (1)(2)(3)? Because they are focused on what people are doing instead of why they are doing it.Oct 10Oct 10
