Helge TennøinBootcampCustomers don’t buy products, situations and needs doHow we frame our perspective shapes which questions we ask and what we learn.Mar 28Mar 28
Helge TennøWhen it comes to Customer Experience, are we investing in the right things?Two recent reports indicate that even given the seemingly increasing interest in and appreciation for Customer Experience investments are…Mar 141Mar 141
Helge TennøinBootcampKeep your products close, but your customers closerAccording to the James Paine at MIT’s System Dynamics Group: every person makes the best decision they can depending on the system they are…Feb 21Feb 21
Helge TennøinBootcampDesign for better dataWe make the best decisions we can based on the information in front of us. But how do we determine if the data we have is the data we need…Feb 8Feb 8
Helge TennøDid the customer already loose?In a recent hiring for a multinational brand (VP Customer Experience) the job ad didn’t ask for a single competency related to the…Dec 12, 2023Dec 12, 2023
Helge TennøinBootcampThe Outcome EconomyThe Outcome Economy was one of those great “flying car” moments where the future kept its promise and delivered something of significant…Nov 11, 2023Nov 11, 2023
Helge TennøAI will save us — Part 1. Better workArtificial Intelligence (AI) will challenge organizations in unexpected ways. But it’s not because of the adoption of new tools or…Oct 14, 2023Oct 14, 2023
Helge TennøinUX CollectiveCuriosity eats creativity for breakfastThe reason we struggle to come up with original ideas is not for a lack of creativity but a lack of curiosity.Oct 4, 20232Oct 4, 20232
Helge TennøinBootcampThe journey, the experience and the systemOur tools shape how we see the world. And so we need to shape the tools before they shape us.Oct 2, 20238Oct 2, 20238
Helge TennøIt’s not what you look at that matters, it’s what you see — WaldenCollecting information and data about the world is getting all the attention, but it won’t bring us much value if we keep asking the same…Sep 26, 2023Sep 26, 2023