Helge TennøinBootcampCustomers don’t buy products, situations and needs doHow we frame our perspective shapes which questions we ask and what we learn.3 min read·Mar 28, 2024----
Helge TennøWhen it comes to Customer Experience, are we investing in the right things?Two recent reports indicate that even given the seemingly increasing interest in and appreciation for Customer Experience investments are…2 min read·Mar 14, 2024--1--1
Helge TennøinBootcampKeep your products close, but your customers closerAccording to the James Paine at MIT’s System Dynamics Group: every person makes the best decision they can depending on the system they are…2 min read·Feb 21, 2024----
Helge TennøinBootcampDesign for better dataWe make the best decisions we can based on the information in front of us. But how do we determine if the data we have is the data we need…2 min read·Feb 8, 2024----
Helge TennøDid the customer already loose?In a recent hiring for a multinational brand (VP Customer Experience) the job ad didn’t ask for a single competency related to the…2 min read·Dec 12, 2023----
Helge TennøinBootcampThe Outcome EconomyThe Outcome Economy was one of those great “flying car” moments where the future kept its promise and delivered something of significant…8 min read·Nov 11, 2023----
Helge TennøAI will save us — Part 1. Better workArtificial Intelligence (AI) will challenge organizations in unexpected ways. But it’s not because of the adoption of new tools or…4 min read·Oct 14, 2023----
Helge TennøinUX CollectiveCuriosity eats creativity for breakfastThe reason we struggle to come up with original ideas is not for a lack of creativity but a lack of curiosity.4 min read·Oct 4, 2023--2--2
Helge TennøinBootcampThe journey, the experience and the systemOur tools shape how we see the world. And so we need to shape the tools before they shape us.4 min read·Oct 2, 2023--8--8
Helge TennøIt’s not what you look at that matters, it’s what you see — WaldenCollecting information and data about the world is getting all the attention, but it won’t bring us much value if we keep asking the same…3 min read·Sep 26, 2023----